Special Eurobarometer on retail financial services

SPECIAL EUROBAROMETER 373

This Eurobarometer survey examines public opinion in the area of retail financial services (bank accounts, mortgage credit, consumer credit, stocks/bonds/shares, investment funds, insurance and payments). The survey covered 26 856 EU citizens in all 27 EU Member States. It analyses the way in which retail financial services are perceived at the EU level and within individual Member States. It also provides cross-country comparisons and socio-demographic analysis to help understand how different sections of society perceive and use retail financial services. The results show large differences in the financial products and services held by European consumers. Moreover, European consumers are extremely immobile when it comes to financial services; many fail to shop around for financial products and the majority have not switched providers for existing products. Given the level of domestic immobility, it is not surprising that levels of direct cross-border activity also remain low.

17.2.2012: Summary; Report